Free Hand
Team:
UX/UI Designer
Product Manager: Mor Levi
Technology Development: Menachem Gartner
Mentor: Nir Rozenberg
Overview
​"Free Hand" is a digital platform created for Yad Tamer as part of the Max Impact project. It helps individuals in crisis by allowing them to identify their needs and find support networks on their own.
Unlike the Yad Tamer app, which provides long-term and daily support, "Free Hand" offers new users an initial overview of their situation to help them start managing their crisis effectively.
​Project Goals:
The goal of "Free Hand" is to empower users to recognize their needs, connect with support networks, and manage their crises effectively over time.
PERSONA
Research and Interviews:
Sharpening solutions with real insights.
We began the project by conducting extensive interviews with both operational staff within the Yad Tamar organization and families who had previously benefited from their services. These interviews were crucial in refining our solution, allowing us to identify key pain points and prioritize features that would have the most significant impact.
User Journey map
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User Research​
Critical Challenges Faced by Users
Understanding Their Current Situation
Users expressed a need for a clear and immediate overview of their current status to help them manage their crisis effectively.
Navigating Support Systems
Users face difficulties in locating and coordinating with relevant support systems and organizations.
Sense of Control
There is a critical need for tools that help users regain a sense of control over their situation.
Dealing with Bureaucracy
Challenges in handling bureaucratic processes related to their condition
​Research Methods
Competitor Analysis
Competitor Analysis
We began the project by conducting extensive interviews with both operational staff within the Yad Tamar organization and families who had previously benefited from their services. These interviews were crucial in refining our solution, allowing us to identify key pain points and prioritize features that would have the most significant impact.
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Ofek LeChaim
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Services: Immediate support following medical crises, focusing on medical negligence.
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Features:
Professional volunteers ("Ofek Officers") provide guidance and advice from the hospitalization stage.
Comprehensive analysis of the patient’s and family’s situation, with ongoing professional support.
Goals:
Immediate support through trained volunteers.
Help families recover and reintegrate into everyday life.
Address and prevent medical negligence and cover-ups in the
healthcare system.
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Chamuel Bar-Gafen
Services:
Mapping needs and rights.
Developing a work plan to maximize entitlements, connect with experts, and assist with bureaucracy.
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Focus Areas: Assistance for severe accident victims, cancer patients, neurological disorders, and cardiac issues.
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Pricing: Based on needs and entitlements, with services charged accordingly.
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MaanitCare
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Services: Personal care management for the elderly.
Description: Comprehensive management of elderly care, including direct advice and guidance.
Business Model: Paid service with fees based on specific needs
and interventions.
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Summary:
No competitor offers a fully independent process. Most competitors provide ongoing human support and charge monthly fees for their services, contrasting with our tool’s goal of promoting user independence.
Your Crisis, Clearer and Managed
The "Free Hand" platform provides users with a clear and immediate snapshot of their situation, making it easier for them to understand and manage their crisis. The platform effectively directs users to the most relevant resources and support networks, ensuring they quickly connect with the right professionals or organizations.
By offering this targeted referral system, "Free Hand" helps users feel more secure and in control of their situation, reducing the stress and uncertainty that often accompany crisis management.
Start here – answer a few questions to begin
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Get instant feedback as you continue.
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Your action plan – tasks to start now
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Inspiration Board:
During the design process, I created an inspiration board that compiled various screens and elements from diverse sources. This board was instrumental in shaping the visual direction and features of the tool, ensuring that the final design was both innovative and aligned with users' needs.
Additional Screens – See How It Works
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Logo Design
The logo showcases an abstract open hand, symbolizing support, compassion, and empathy—core values of the organization as it assists individuals in crisis.
The hand embodies the commitment to offering help and creating a welcoming environment.
The use of handwritten text adds a personal touch, strengthening the emotional connection with the audience. The font, inspired by the "Ot Chaim" project, comes from the handwriting of Emanuel Flaka of blessed memory, a victim of October 7, 2023.
This element honors his memory and reflects the organization’s dedication to preserving the legacy of loved ones.
